User Support Technician

Employment Information

  • Post ID: 133234484
  • Posted Date: Apr 26, 2024
  • Closing Date: Jul 20, 2024
  • Company: Tecksoft
  • Category: Information Technology
  • Business Location:1150 rue Lévis, Terrebonne, Québec J6W 5S6
  • Views 2
0 Applications

Job Details

  • Experience: Not required
  • Opening Positions: 1
  • Remuneration: $18.00 to $25.00 per hour (To be negotiated) / 35 hours per week
  • Commencement Date: As soon as possible
  • Education: High school graduation certificate
  • How to apply: email to [email protected]

Job Description

Tasks

  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Provide customer service

Supervision

  • No supervision responsibility

Security and safety

  • Criminal record check

Work conditions and physical capabilities

  • Fast-paced environment

Personal suitability

  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Judgement
  • Organized
  • Team player
  • Ability to multitask
  • Honesty

Benefits

Other benefits

  • Free parking available