Help Desk Technician

Employment Information

  • Post ID: 889263204
  • Posted Date: Nov 23, 2022
  • Closing Date: Jan 12, 2023
  • Company: Vancouver School of Theology
  • Category: Information Technology
  • Business Location:6015 Walter Gage Road, Vancouver, British Columbia V6T 1Z1
  • Views 0
0 Applications

Job Details

  • Experience: 1 year - 2 years
  • Opening Positions: 1
  • Remuneration: $45,000 to $50,000 annually
  • Commencement Date: As soon as possible
  • Education: College certificate or diploma from 1 to 2 years
  • How to apply: email to [email protected]

Job Description

Job Duties and Tasks:

Tasks

  • Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Additional information

Transportation/travel information

  • Public transportation is available

Work conditions and physical capabilities

  • Fast-paced environment
  • Attention to detail
  • Sitting
  • Combination of sitting, standing, walking
  • Bending, crouching, kneeling

Personal suitability

  • Accurate
  • Client focus
  • Excellent oral communication
  • Initiative
  • Organized
  • Team player

Screening questions

  • Are you available for the advertised start date?
  • Are you currently legally able to work in Canada?
  • Do you currently reside in proximity to the advertised location?
  • Do you have previous experience in this field of employment?
  • What is the highest level of study you have completed?

Benefits

Health benefits

  • Dental plan
  • Disability benefits
  • Health care plan
  • Paramedical services coverage
  • Vision care benefits

Financial benefits

  • Mileage paid

Long term benefits

  • Group insurance benefits
  • Life insurance
  • Long-term care insurance
  • Maternity and parental benefits
  • Registered Retirement Savings Plan (RRSP)

Other benefits

  • Learning/training paid by employer
  • Paid time off (volunteering or personal days)
  • Parking available
  • Travel insurance
  • Wellness program