User Support Technician

Employment Information

  • Post ID: 860382492
  • Posted Date: May 15, 2024
  • Closing Date: Jul 11, 2024
  • Company: Doorstep Canada Ltd
  • Category: Information Technology
  • Business Location:Brampton, Ontario, Canada
  • Views 2
0 Applications

Job Details

  • Experience: 1 year - 2 years
  • Opening Positions: 2
  • Remuneration: $29.00 per hour / 30 to 40 hours per week
  • Commencement Date: As soon as possible
  • Education: College certificate or diploma from 1 to 2 years

Job Description

Tasks

  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Work conditions and physical capabilities

  • Fast-paced environment
  • Work under pressure
  • Tight deadlines
  • Repetitive tasks
  • Handling heavy loads
  • Physically demanding
  • Manual dexterity
  • Attention to detail
  • Ability to distinguish between colours
  • Sound discrimination
  • Sitting
  • Combination of sitting, standing, walking
  • Standing for extended periods
  • Bending, crouching, kneeling

Own tools/equipment

  • Cellular phone

Personal suitability

  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Excellent written communication
  • Initiative
  • Organized
  • Team player

Benefits

Other benefits

  • Parking available