User Support Technician

Employment Information

  • Post ID: 726967740
  • Posted Date: Jun 5, 2024
  • Closing Date: Aug 22, 2024
  • Company: D.C.S. TECHNOLOGIES INC.
  • Category: Information Technology
  • Business Location:1120 Riverside Ave, Sicamous, British Columbia V0E 2V0
  • Views 2
0 Applications

Job Details

  • Experience: 1 month - 7 months
  • Opening Positions: 2
  • Remuneration: $31.00 per hour / 40 hours per week
  • Commencement Date: As soon as possible
  • Education: College certificate or diploma from 1 to 2 years
  • How to apply: email to [email protected]

Job Description

Tasks

  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Perform Web-server backup and recovery operations
  • Provide customer service
  • Operate automatic or other testing equipment to ensure product quality
  • Lead and co-ordinate teams of information systems professionals in the development of software and integrated information systems, process control software and other embedded software control systems