User Support Technician

Employment Information

  • Post ID: 597529510
  • Posted Date: Jul 10, 2024
  • Closing Date: Sep 12, 2024
  • Company: FALCON SECURITY SERVICES
  • Category: Information Technology
  • Business Location:341 Main Street North, Brampton, Ontario L6X 1N5
  • Views 4
0 Applications

Job Details

  • Experience: 7 months - 1 year
  • Opening Positions: 1
  • Remuneration: $29.00 per hour / 30 to 40 hours per week
  • Commencement Date: As soon as possible
  • Education: College certificate or diploma from 1 to 2 years
  • How to apply: email to [email protected]

Job Description

Tasks

  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Supervision

  • 5-10 people

Security and safety

  • Bondable

Work conditions and physical capabilities

  • Fast-paced environment
  • Work under pressure
  • Tight deadlines
  • Repetitive tasks
  • Attention to detail
  • Sitting
  • Standing for extended periods