Front Desk Agent

Employment Information

  • Post ID: 508904731
  • Posted Date: Nov 23, 2022
  • Closing Date: Jan 9, 2023
  • Company: Post Hotel & Spa
  • Category: Sales & Customer Service
  • Business Location:200 pipestone Rd, Lake Louise, Alberta T0L 1E0
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0 Applications

Job Details

  • Experience: Not required
  • Opening Positions: 2
  • Remuneration: $16.00 per hour
  • Commencement Date: As soon as possible
  • Education: High school graduation certificate
  • How to apply: email to [email protected] or by mail

Job Description

Job Duties and Tasks:

Tasks

  • Register arriving guests and assign rooms
  • Process group arrivals and departures
  • Take, cancel and change room reservations
  • Provide information on hotel facilities and services
  • Investigate and resolve complaints and claims
  • Process guests’ departures, calculate charges and receive payments
  • Maintain an inventory of vacancies, reservations and room assignments
  • Clerical duties (i.e. faxing, filing, photocopying)
  • Answer telephone and relay telephone calls and messages
  • Assist clients/guests with special needs
  • Provide customer service

Additional information

Work conditions and physical capabilities

  • Attention to detail
  • Fast-paced environment
  • Standing for extended periods

Personal suitability

  • Client focus
  • Dependability
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Flexibility
  • Judgement
  • Organized
  • Reliability
  • Team player