Employment Information
- Post ID: 475609832
- Posted Date: Mar 17, 2023
- Closing Date: Jun 1, 2023
- Company: HOLIDAY INN EXPRESS HOTEL & SUITES HOTEL
- Category: Sales & Customer Service
- Business Location:12025 Lake Fraser Drive SE, Calgary, Alberta T2J 7G7
- Views 2
Job Details
- Experience: Not required
- Opening Positions: 3
- Remuneration: $16.00 per hour 40 hours per week
- Commencement Date: As soon as possible
- Education: High school graduation certificate
- How to apply: email to [email protected]
Job Description
Tasks
- Register arriving guests and assign rooms
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Investigate and resolve complaints and claims
- Process guests’ departures, calculate charges and receive payments
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Handle wake-up calls
- Provide customer service
Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Overtime required
- Standing for extended periods
- Work under pressure
Personal suitability
- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Judgement
- Organized
- Reliability
- Team player