Help Desk Technician

Employment Information

  • Post ID: 374696749
  • Posted Date: Jan 26, 2023
  • Closing Date: Mar 8, 2023
  • Company: Sellphone Lab
  • Category: Information Technology
  • Business Location:36 Riverglen Drive Southeast, Calgary, Alberta T2C 4L5
  • Views 0
0 Applications

Job Details

  • Experience: 1 year - 2 years
  • Opening Positions: 1
  • Remuneration: $28.00 to $30.00 per hour
  • Commencement Date: As soon as possible
  • Education: College certificate or diploma more than 2 years
  • How to apply: email to [email protected]

Job Description

Tasks

  • Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Security and safety

  • Criminal record check

Work conditions and physical capabilities

  • Fast-paced environment
  • Repetitive tasks
  • Attention to detail

Personal suitability

  • Client focus
  • Efficient interpersonal skills
  • Initiative
  • Judgement
  • Organized
  • Team player