Employment Information
- Post ID: 374696749
- Posted Date: Jan 26, 2023
- Closing Date: Mar 8, 2023
- Company: Sellphone Lab
- Category: Information Technology
- Business Location:36 Riverglen Drive Southeast, Calgary, Alberta T2C 4L5
- Views 0
Job Details
- Experience: 1 year - 2 years
- Opening Positions: 1
- Remuneration: $28.00 to $30.00 per hour
- Commencement Date: As soon as possible
- Education: College certificate or diploma more than 2 years
- How to apply: email to [email protected]
Job Description
Tasks
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Security and safety
- Criminal record check
Work conditions and physical capabilities
- Fast-paced environment
- Repetitive tasks
- Attention to detail
Personal suitability
- Client focus
- Efficient interpersonal skills
- Initiative
- Judgement
- Organized
- Team player